How accelerating automation is positively disrupting industries
David Snell on the advantages and change management challenges of deploying robotic process automation.
David Snell on the advantages and change management challenges of deploying robotic process automation.
“The difference from other years is that companies have defined how they are planning to do this, with targeted technology investments and initiatives,” says Louise Francis of IDC NZ.
It will be a 'year of action', according to Forrester analysts as they weigh in on the trends to prepare for in 2017.
Digital transformation is the new gold rush for businesses. It promises great returns; increased customer engagement and delight, and better ability to pivot to market needs. However, if you pan for gold in the wrong place, or the wrong way, you’ll go broke, writes Matt Mansell.
Will stay to February to help with the transition
Shadow IT aside, what should business executives be doing to ensure that the often hidden business risks of their adoption of new technologies are sufficiently understood to prevent future problems?
People now use the likes of AirBnB, Uber and Amazon as benchmarks for service and innovation - so how can organisations meet this shift in customer expectations? Two speakers at a CIO leaders’ luncheon share pointers.
‘Invoices paid with a payment service get paid almost 80 per cent faster than invoices that don’t offer a payment service’
Graham Robertson takes on CIO-plus role
Simon Burson of Paymark explains how a technology deployment can shift the perception of the business to the security function.
AWS CEO Andy Jassy says the cloud has gone from becoming the new normal to being the source of unprecedented abilities to transform the business.
Rob Fyfe discusses the transitions - and constants - of his career from CIO to CEO, and to another chief executive role.
Highlights of ANZ Bank's latest digital channel research
Formed from the gas assets of Vector, a trio of IT experts created the 'NASA project' to give the fledgling company an ICT backbone.
Digital opens the door to new customers, but a human touch and personalised service is key to loyal and ongoing customer relationships, reports Verint.