cx - News, Features, and Slideshows

News

• A call to make new internet domains work for everyone

  Millions of users may be denied access to your services – and that’s not fair to you or to them.

• How businesses can capitalise on the 'influence' of Amazon, Apple, Facebook and Google on their customers

  These tech vendors should be part of your customer experience ecosystem, advises Forrester TJ Keitt

• Most banks frustrate customers with poor UX design: Forrester

  Most banks frustrate customers with poor UX design, observes Forrester analyst Zhi Ying Ng.

• Movers and shakers: Duanne O'Brien is now country manager at Fulcrum

  Plus: Dr Claire Barber and Rhonda Koroheke of Spark, Flynn van Os of University of Auckland and Craig Young of TUANZ.

• CIOs urged to step up and help the organisation deliver great customer experiences

  Few tech organisations are integrated with their CX peers, and many don’t even have a close working relationship, reports Forrester
  

• CIOs, ignore ‘change fatigue’ at your peril

  Sequence periods of change with time to master new skills when implementing digital and business transformation initiatives, advises Gartner.

• In the digital era, customers come first

  Design everything from a customer perspective, advises Richard Zwar, head of digital practice at Fujitsu.
  

• Movers and shakers: Prime Minister Bill English talks analytics, Sir Ray Avery touts Kiwi innovation

  Plus: The new-generation, innovative, transformative technologies that should be on the radar of Kiwi business leaders

• CIO upfront: Don’t build ‘The Homer’

  How a mindset change can deliver a better product, writes James Hartwright of Certus.
  
  

• Kevin Angland of Mercury: ‘I feel like a surfer who has joined the perfect wave, at the perfect time’

  Kevin Angland talks about taking the inaugural GM Digital Services role at Mercury.

• Revealed: The NZ bank that outperforms its peers in mobile banking

  All three retail banks evaluated by Forrester do the basics well. But one bank edged out the others because of usability.
  
  

• Stats NZ CEO Liz MacPherson: Into tomorrow with information from today

  ‘We are absolutely focused on unleashing the power of data to change lives.’

• How to be the 'CIO of Everything': Orchestrating in an IoT world

  As the Internet of Things evolves, CIOs are discovering that it is not an endgame, rather a beginning.

• Jupl: Building technology with a social purpose

  Sir Ray Avery is one of the founders of the software company that is making inroads in healthcare for the elderly.

• NZ firms need to invest more on CX and data analytics: PwC

  2017 Digital IQ survey highlights what companies have to aim for if they want to succeed in the digital age.