cx - News, Features, and Slideshows

News

• Westpac CDO Melissa Macfarlane on how the bank is acting like a startup

  Westpac chief digital officer Melissa Macfarlane talks about how the bank is acting like a startup, working with the CIO, and preparing for the workplace of the future.
  

• 'Know thyself, empower your team'

  Empower people to run their own business and make independent decisions.

• CIO upfront: The secret to how enterprises can outcompete startups

  Two important obstacles need to be overcome in order to be competitive against anyone in this digital era, writes Shane Mercer of Certus.
  

• Grant Taylor of Acland Holdings: The route from CIO to COO-plus

  “I don’t talk technology much these days, I talk outcomes for the business,” says Taylor who held a succession of ICT roles before moving into operations.

• ​More than half of IT professionals say their IT organisation not ready for digital business: Gartner

  Skills deficits in both technological and non-technological areas are a top concern, reports Gartner

• New Zealand Defence Force seeks new CIO

  Victor Vae’au departs after nearly six years, and CIO role is changed to Chief, Communications and Information Services
  

• Michael Koziarski of Vend: Economist turned tech executive

  How ‘Koz’ went from crawling under computers to heading technology architecture for a growing company, one fun, gruelling step at a time.

• Which NZ companies failed – or passed – the DX test

  ..or why Netflix, Bank of New Zealand and AA Insurance are New Zealand’s top performing large brands in providing digital experiences.

• In the digital era, 'your customer sets the bar, not your competitor’

  Keeping up with customers, not competitors, is becoming the greatest challenge to brands, according to Accenture Interactive.

• CIO upfront: 'Brexit should lift key IT spend'

  Disruption invites innovation, and while Brexit will impact the way businesses and people operate across the Channel, technology will play an even more critical role to simultaneously both help establish new borders and also to bridge the divide, writes Inder Singh of Unisys.

• Digital disruption - leader or follower?

  Build your foundations now, cloud is the platform for digital transformation, advises Louise Francis of IDC.
  

• In pictures | The new imperatives for data management: A CIO New Zealand roundtable discussion

  Machine learning, multi-structured data, storage in the cloud and the ethics around big data are just some of the themes tackled in this CIO roundtable discussion sponsored by IBM and Ingram Micro. (Photos by Jason Creaghan)

• Simon Pohlen of Flick Electric: The CTO with disruptive innovation on his mind

  "Embrace the idea that in the digital world, the customers have got all the power,” says Pohlen whose company is disrupting the traditional electric companies' business model.

• Jeremy Nees of N4L: COO to the minds of young Kiwis

  Jeremy Nees of Network for Learning talks about connecting schools to the internet and technology as a business in the government environment.

• Why ANZ banks are among the most digitally innovative in the world: Forrester

  ...but NZ ahead in digital money management tools, according to Forrester's retail banking trends report.