High alert: Dealing with a natural disaster
Emergencies prompt organisations to assess their business continuity and customer strategy.
Emergencies prompt organisations to assess their business continuity and customer strategy.
As technology evolves and cloud becomes the new normal, the approach to change management must likewise evolve. Daniel Lund and Adam Sharman list key steps organisations can take.
“We've witnessed an expansion of the CMO mandate, from what was largely a promotional role to what is now often seen as the growth engine for the business," says Jake Sorofman, research vice president at Gartner.
Deepak Selvaratnam writes about a partnership that is behind the success of many digital transformation programmes he has worked with over the past year.
New study explores what makes innovation so difficult among large organisations.
“Empowered customers are forcing the hand of virtually every industry, and business leaders must respond to these changes head-on.”
He has a PhD in information science and founded a ‘100 per cent online business’ but Julian Kardos hesitates to call himself a 'techie'.
The head of digital and transformation at ANZ Bank on future trends, becoming a digital business and customer-centric success.
Organisations and their leaders become blind over time to the powerful external realities that shape their world. And they often forget who ultimately pays the bills.
In the natural world, success depends on a species ability to quickly adapt to changing conditions. Successful adaptations are incorporated and unsuccessful ones are either suppressed or ejected from the gene pool. Bradley de Souza takes this approach to the business world.
Customer Experience (CX) Professionals Association launches in New Zealand
CIO Michael Middlemiss cites growing demand from staff for a secure file sharing platform and to do more work on mobile devices and tablets.
In my previous column, I wrote, when it comes to digital, always start with ‘why’! But what if your organisation doesn't have a clearly defined purpose?
“Success is an iterative process, and you never get it right on the first go.”
It is wonderful to see our data being used so effectively to answer questions that come up regularly across the organisation, says Wintec IT director Bradley Vines.