cx - News, Features, and Slideshows

News

• MYOB shares hackathon survival guide

  Hackathons give staff the chance to think about innovation in a new way, says Keran McKenzie, MYOB futurist in residence.

• Where CX matters most

  Thematic CEO Alyona Medelyan shares valuable insights from her work with customer insight professionals and analysts.

• Inside Genesis Energy's inaugural hackathon

  The ‘internal innovation competition’ is quite possibly an energy industry first in New Zealand, says Genesis Energy.

• Going digital? This is not a game where follow the leader will be successful

  ...And if by chance you do become digital in the face of little agreement on what it means, what's the chance it will actually add value to your organisation?
  

• How gamification improves customer engagement and retention

  Marketing pros and business owners share tips on how to use gaming techniques to attract, educate and retain customers -- and sell more stuff.

• CIO100 2017: Who are NZ's most innovative ICT leaders?

  Jenny Beresford of Gartner, Chris Buxton of Statistics NZ, Ed Overy of KiwiRail and Avi Golan of Air New Zealand are keynote speakers at the launch of the 2017 CIO100 report.

• Forrester on privacy: Have a 'no surprises' doctrine regarding customer data collection and use

  Looking back at publicly reported breach events and data privacy violations of the previous 12 months, there are many trends that security professionals can learn from, writes Heidi Shey of Forrester.
  

• MinterEllisonRuddWatts in joint venture to drive AI in legal services

  “Our plan is to create a credible and global AI business you would be hard pressed to find in Silicon Valley.”
  

• Why the CIO 3.0 is both a CIO and CDO

  4 Key challenges in 2017 for the CIO 3.0: Part 2
  

• Why happy developers equal happy customers

  A company's greatest competitive advantage is its ability to deliver a great customer experience. And that starts with a happy software development team.

• Shall we fight or befriend the digital giants?

  CIOs need to discuss this with their CEOs in the year ahead, says Gartner.

• People don’t need to know they are using AI, they just need to benefit from it

  Alan Lepofsky of Constellation Research on how organisations can prepare for artificial intelligence’s role in the future of work.

• IDC New Zealand on the year ahead: ‘Every growing enterprise must become a digital native’

  From DX economy to the 4th platform, IDC New Zealand reveals the top 10 trends that business technology leaders need to prepare for.
  

• Contact Energy now runs entire business ‘from the cloud’

  “We now have real transparency around hosting and data storage consumption by using Spark’s Revera cloud platform and Amazon Web Services,” says Michael Dreyer, general manager, ICT.

• NZ Racing Board takes $2.7B betting business to the cloud

  “Jetbet was at risk every day in its former home in Petone as our data centre fast [was] no longer fit for purpose,” says NZRB CEO John Allen.