Most CMOs will abandon personalisation efforts by 2025 - report
Some marketers’ ambitions have backfired, as consumers both directly and indirectly reject brands’ overtures, cautions Gartner
Some marketers’ ambitions have backfired, as consumers both directly and indirectly reject brands’ overtures, cautions Gartner
In his second visit to New Zealand, Microsoft CEO outlines factors to consider as organisations increasingly tap data and AI to transform their businesses
‘Aimee’, the AI-powered digital assistant, was developed with UneeQ
Neil Cowie now solarcity CEO, Humankind Workplace Employee Experience awardees, iSANZ honours cybersecurity leaders
Says ‘Unplan Metro’ is part of goal to move customers onto newer broadband technologies like fibre and wireless broadband by 2020
Customers can store fuel virtually until it’s needed, and share access to their tank with up to five people
But this will also create an opportunity for CIOs to step forward and lead, reports Forrester
The partnership, called "Embrace", will help clients to run operations hosted at remote servers supported by SAP's flagship S/4HANA database
The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.
“Some of the examples we’ve seen have created an impact that reaches far beyond one organisation, transforming people’s wellbeing as well as our natural environment,” says Sarah Bowden, Microsoft New Zealand One Commercial Partner Director.
Giving customers a digital solution for gas provides them with the benefit of full visibility across all of their energy use at home, says Nigel Clark, executive general manager, wholesale operations.
The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business
These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.
Plans to hire up to 100 staff in next two years to service Northern Hemisphere clients
Staccar, created by Christchurch-based software developer, Smudge, makes it easy to accurately visualise and customise in-store merchandising elements — such as drinks fridges, display units, signage and more — by virtually placing them in-situ on phone and tablet screens.