cx - News, Features, and Slideshows

News

• State of the CIO 2017: Have your say

  Call for New Zealand CIOs to participate in the 16th annual State of the CIO survey
  

• Programme steers millennials to be part of the government’s ICT and digital strategy

  Participants to the inaugural ICT and Digital GovtTech Talent Graduate Programme will work across three of seven central government agencies for two years.

• SAS CEO Dr Jim Goodnight on the power of big data, literacy and philanthropy

  “What we are experiencing today from analytics is nothing short of a revolution,” says Goodnight, as the business analytics software company marks its 40th year.
  

• Movers and shakers: Meet the new managing director of IBM New Zealand

  Former Spark Digital executive Mike Smith returns to Big Blue after 17 years

• CIO upfront: The IT department of one

  Make your own IT setup a bespoke fit with how you want to live. Invest in the tools you love, and take the time to integrate them, writes Tom Hadley of Imagetext.

• New digital disruptors call for a new approach to ICT: Gartner

  CIOs can't afford to stay on the sidelines of this digital and algorithmic business wave. Define your algorithm, AI, ecosystem and digital platform strategies now, says Gartner vice president Steve Prentice.
  

• Robert Linsdell of Emerson Network Power: Outpace the competition through people and technology

  ‘I always try to encourage people to think bigger than the role they’re in.’
  

• Who made it to the Forester Wave list of top 7 public cloud providers in ANZ?

  New report delves into the strengths and challenges of the top seven providers.

• Stephen Bowe of Bank of New Zealand: The digital catalyst

  “The single biggest, the flagship Bank of New Zealand store is not on Queen Street. It is the website,” says the bank’s head of digital.
  

• Tech hubs disrupt Auckland’s property market

  Report notes rising demand for real estate that blurs the lines between traditional workplaces, public space and the urban environment.

• Anthony Belsham on his rise from IT manager to chief executive officer

  Twenty years ago, Anthony Belsham swapped his IT manager role to become a factory manager. Two decades on, he returns to ICT, as CEO of Fronde.

• ​Doing business with Peter Chidiac of Avaya: ‘Dare to change’

  ‘Be brave, creative and bold enough to put things into practice that have never been done before.’

• Solving the customer experience (CX) riddle

  In a new IDC survey, New Zealand C-suite executives named CX and marketing as their top focus over the next two years. So why do so many organisations still find it so hard to get right?

• Building greater business acumen in your IT department

  Use a blend of formal training and experiential learning, advises Lily Mok of Gartner.
  

• Wanted: Diversity policy for hiring staff

  Only 37 per cent of organisations in New Zealand have this policy in place, according to Hays.