Kemetties its upgrade to a hardware refresh
At capacitor manufacturer Kemet, Global Infrastructure Manager Jeff Padgett began planning his Vista upgrade 18 months ago, several months before the first version was available to businesses.
The reason: the company was upgrading the 5,600 desktop PCs and 2,000 laptops used in the 22 countries where it has facilities. And Padgett wanted to combine the OS and hardware upgrade into one IT migration plan, not treat them as separate projects. (To be safe and to keep on schedule, he did install XP on new systems deployed in the first year of the hardware refresh, knowing that they would all support Vista when he was ready to bring it on board, which he plans to do this spring.)
Padgett used the refresh effort as an opportunity to consider a shift to a different platform -- Mac or Linux -- but decided the compatibility issues were too great and there would be no savings even from the less expensive Linux platform after training and application support costs were factored in.
He also had positive reasons for going to Vista. A big one was Lenovo's (originally IBM's) ThinkVantage software, a suite of deployment and security tools for XP. It turned out these tools caused many of the trouble-ticket reports, especially around connecting to presentation hardware and wireless LANs, but Vista had its own tools for these, so Padgett saw he could remove a source of support calls.
Another incentive to adopt Vista was its built-in performance monitor, which logs all failures into a central location, complete with history, giving his support staff the context needed to diagnose problems that it had not had with its existing help-desk trouble-ticket system.
Not everything in Vista has worked as Padgett would like. He's disabled the User Account Control security system, which makes users confirm any suspicious activity before allowing it, annoying users and causing many to click OK without reading the warnings. Instead, Padgett will continue to use Trend Micro's anti-malware software to protect the PCs. "While UAC would protect against rogue administrator-privileged apps, we couldn't afford to handle the user support [requests it would cause]," he says. Padgett says UAC makes sense in a tightly controlled network environment, where most risks are filtered out before they get to the user, but that's not a realistic state for his network, as it connects to supplier and customer networks beyond Kemet's control.
Although many people have complained that Vista's new security model breaks apps designed to run in administrator mode -- not in user mode as Microsoft has been urging since 1999 -- this has not caused much of a problem at Kemet. The reason, Padgett says, is that he had already reworked homegrown programs to run in user mode. Today, only five of 50 .Net and FoxPro database applications in use have problems with the new security model, and he expects to have those externally developed apps fixed shortly. Padgett's team has also migrated from Visual Studio 2003 to the 2005 edition, which natively supports the Vista security model.
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