Salesforce.com aims to establish its image as a full-blown CRM (customer relationship management) development platform built for the world of social media and mobile devices with the launch of Salesforce1, which will be unveiled this week at the Dreamforce conference in San Francisco.
Salesforce.com's customers have become more loyal and committed to using products from the vendor and its partners over the past year, according to a new report from consulting firm Bluewolf in collaboration with the MIT Sloan School of Management.
Zoho has added a series of features to its CRM (customer relationship management) software in a bid to appeal to larger companies as well as lure away customers from the likes of Salesforce.com.
SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a revamped user interface it says places emphasis on the needs of individual users, not business managers seeking a wide view of sales activity in their company.
Microsoft is hoping to differentiate its Dynamics CRM (customer relationship management) software from the likes of Salesforce.com with a new set of 18 industry templates that fit the application to verticals including sports management, health care and more specialized areas such as prison inmate data.
A new variant of a Trojan program that targets online banking accounts also contains code to search if infected computers have SAP client applications installed, suggesting that attackers might target SAP systems in the future.
Oracle is rolling out a series of new features for its Eloqua marketing automation suite, hoping to get a leg up on rivals such as Salesforce.com and IBM in the red-hot software segment.
SAP reported strong revenue growth in its HANA in-memory database and cloud businesses, but also saw revenue from software decline in the third quarter.
Salesforce.com has delivered an identity product designed to let enterprises consolidate user authentication and application access control on a single tool.
While SAP has made no secret of its desire to lure customers running Oracle databases over to its own HANA in-memory platform, any doubt that Oracle would fight back has been erased.
Swiftpage has launched a new version of the Act contact manager and CRM software it acquired this year from Sage, a move that could reassure the product's many small-business users that it is in good hands under the new ownership.
Infor has unveiled a new version of Inforce, a product that connects Salesforce.com's popular cloud-based CRM (customer relationship management) software with its own.
Salesforce.com's next CRM (customer relationship management) software release will contain a slew of new features, with many focused on the Chatter collaboration and messaging tool as well as customer service, according to a set of official release notes.
Salesforce.com has rolled out a new product bundle that includes even more applications than its high-end Unlimited Edition, albeit at a higher price.
SAP is buying privately held Hybris in a bid to build out an e-commerce software offering that connects with customers across multiple "channels, devices and touch points."