The paradox within the CIO role
How can we support the introduction of new services while avoiding the disruption of existing services? How can I reduce costs while improving services? How will I balance the need to influence business strategy with the need to provide top-notch IT support?
In January to April this year, IBM interviewed more than 2500 CIOs across the globe on the daily demands they face. And from the hour-long interviews, the above questions emerged as those that CIOs are asking themselves on an ongoing basis.