Reading room
Steve Johansen, chief information officer, Port of Napier, explains why you should read Changing Minds: The Art and Science of Changing Our Own and Other People's Minds by Howard Gardner (Harvard Business School Press, March 2004).
"Every one of us, not only in our roles as IT leaders, but as valued members of society, occasionally find it necessary to try and talk colleagues, customers, friends and family around to our point of view. And it's not easy. So, how does a leader change the mind of employees, customers or other stakeholders? Or, more importantly, how does a leader change his or her own mind?