Feature: Trimming for dollars
Two years ago, when Richard Toole became CIO at pharmacy service provider PharMerica, he faced two very tough challenges: Reduce IT costs and earn the trust of the business. At the time, IT organisations all over the country were facing similar pressures. The US economy was still stumbling after the double blow of 2001's terrorist attacks and the turn-of-the-century financial scandals. At PharMerica, the pressure was even greater. The IT organisation that Toole inherited had little credibility within the organisation, and had even less when it came to driving cost savings itself.
"We used to be called the 'helpless desk' when I joined," recalls Toole.