CallPlus' internally-produced business intelligence solution propelled it to become the sole New Zealand company to make it as a 2011 CIO 100 winner. IDC, which conducts the annual search, says the award honours companies and their IT teams for innovations that advance business results.
The locally owned and operated telecommunications provider entered its BI solution called Nostro.
"Nostro is changing the way we do business by reducing operating costs, improving customer service levels, identifying process inefficiencies and making the company more responsive to market changes,” says Adrian Dick, chief technology officer at CallPlus.
He says the company digitally stores huge amounts of operational data in separate data silos. But Nostro creates “open roads” between the data sources and provides important information to business decision makers, he says. “They can analyse the data and spot gaps, trends, exceptions and opportunities in the real-time reports, without intervention of the IT group.”
He points out the solution was developed using existing database software within CallPlus, and has been integrated and supported entirely on the company’s internal resources. “Nostro is changing the way we do business by reducing operating costs, improving customer service levels, identifying process inefficiencies and making the company more responsive to market changes,” Dick says Call Plus is considerably smaller than many of the other honourees, “but has used its innovative spirit to compete in a global stage.” The recipients of the award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of judges reviewed the applications in depth, looking for unique practices and substantial results. Finally, CIO editors reviewed the judges' recommendations and voted on the final 100. The 2011 CIO 100 awards will be presented at The Broadmoor in Colorado Springs, Colorado on August 14 to 16 at the conclusion of the 16th annual CIO 100 Symposium. The complete list of winners this year are:
Advanced Micro Devices
Aflac
Alta Colleges
Apollo Group
Arkansas Best
Baker Hughes
Bayer HealthCare Pharmaceuticals USA
BendPak
BMO Financial Group
BNY Mellon
Bridge Energy Group
CallPlus Services
Capital One Financial
Celestica
Chartis
Chicago Public Schools
City of Brampton, Ontario, Canada
Con-way
Cross Country Automotive Services
Defense Information Systems Agency
Dell
Discover Financial Services
District of Columbia Water and Sewer Authority
Dow Chemical
DreamWorks Animation SKG
Eaton
Emerson Electric
Essar Steel
Ethiopia Commodity Exchange
Eurpac Information Services
Fairfax County Public Schools
FedEx Freight
Fifth Third Bancorp
Foley & Lardner
Gap
GE Energy
Go Daddy Group
Goodwin Procter
Graham Group
H&R Block
Hallmark Services Corp.
HDFC Standard Life Insurance
HealthSouth
Hess
Judicial Branch of Arizona, Maricopa County
IBM
Informatica
ING Direct USA
Ingersoll-Rand, Industrial Technologies Sector
Ingram Micro
Intel
K&L Gates
Kohlberg Kravis Roberts
Lehigh Valley Health Network
Leisure Sports
Levi Strauss
Life Technologies
Mansfield Oil
Marcus & Millichap Real Estate Investment Services
Marriott International
McCoy
Melco Crown Entertainment
Miller Johnson
Monsanto
Nationwide Investment Services
NBC News
NetApp
Network Services
OGE Energy
OhioHealth
Old Dominion Freight Line
Ontario County, N.Y.
Owens & Minor
Pfizer
PNC Financial Services Group
PPG Industries
Presbyterian Intercommunity Hospital
Procter & Gamble
Reliant Energy Retail Holdings
Restaurant Technologies
Rivet Software
Safelite Group
Sprint Nextel
Standard & Poor's Financial Services
State Street
Symantec
Teva Pharmaceuticals USA
Texas Children's Hospital
Town of Castle Rock, Colo.
Toyota Motor Sales
Tridel
US Army Contracting Command
US General Services Administration Office of Citizen Services and Innovative Technologies
US Marine Corps
United States Tennis Association
Vail Resorts
Vanguard Group
Volunteers of America Chesapeake
Wells Fargo
Yale-New Haven Hospital
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