There is a new breed of consumers - and they are demanding to be treated as individuals
So how is this environment impacting ICT departments?
So how is this environment impacting ICT departments?
“This transformation happens locally, from the bottom up, and globally, with the backing of the CEO, CIO and CMO,” says Forrester analyst Michael E. Gazala.
Simon Clarke treaded quite an unusual career path – corporate lawyer, CEO, and now general manager business solutions and technology for Trustpower.
The general manager IT services of Ricoh NZ talks about the nuances of his role, helping not for profits, and the athlete who challenged – and changed – the thinking of a generation.
Lois van Waardenberg is a classical pianist, has degrees in law and information science, established a professional services startup, and has held several business and consulting roles. She mines this multifaceted background as head of business technology and information services at Z Energy.
Caroline Jones of Aderant says her job is about striving to marry the complex demands of end users with business strategies. She explains why her field – user experience – is becoming a strategic imperative for organisations.
In steady, moderate growth technology markets, where should CIOs invest or cut back?
If police officers need more than two hours of training before they can use their new mobile devices on the field, “it means we did not develop the applications well enough”, says Stephen Crombie, NZ Police executive director – information, technology and systems.
If the customer perspective is not embedded in every product and service, telcos will not prosper, says Ovum’s in its ‘Telco IT Trends to Watch’ report.
System will provide real-time recommendations, one to one offers and messages across channels and call centres.
The reward? Help not for profit organisations hurdle their ICT challenges.
"IT’s not strategic unless it’s interacting with clients or it’s directly involved in the client delivery experiences, because otherwise, you’re just a support system, a cost, an overhead," says the global CIO of Tait Communications.
Z Card customers can now sign up to have a copy of their invoice data transferred automatically to Xero.
The CEO of the data analytics company talks about making the leap from telecommunications to the arena of ‘smart data’.
“QlikView helps management to understand performance and where we can do better,” said Kevin Rowland, business information manager.