Tech and trust will be top drivers for customer loyalty in 2030 - study
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
Gartner says in five years, smart machines and robots may replace highly trained professionals in medicine, law and IT.
Smart Shuttle will take the road at the Christchurch Airport in next few weeks.
Brian Prentice of Gartner shares tips to handle the ‘control versus benefit’ challenge all smart machine initiatives must face.
CIOs will need to be front and centre in providing advice to policymaking bodies and working with industry experts who can consult on options and impacts of these technology trends, advises Rick Howard of Gartner.
Gartner predicts that smart machines will be a top five investment priority for more than 30 per cent of CIOs by 2020. Tom Austin of Gartner writes why.
Forecasts smart machine technologies will render the offshore model obsolete for competitive advantage
"As these machines become increasingly capable, they will become viable alternatives to human workers under certain circumstances, which will lead to significant repercussions for the business and thus for CIOs," says Stephen Prentice of Gartner.
End-of-year reports from Gartner suggest that, over the next five years, smart machines could replace human workers in a plethora of industries, from manufacturing to warehousing to transportation. Is it a 'futuristic fantasy,' as a majority of CEOs tell the analyst firm, or a harsh reality?