Tech and trust will be top drivers for customer loyalty in 2030 - study
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
Gartner says in five years, smart machines and robots may replace highly trained professionals in medicine, law and IT.
Smart Shuttle will take the road at the Christchurch Airport in next few weeks.
Brian Prentice of Gartner shares tips to handle the ‘control versus benefit’ challenge all smart machine initiatives must face.
CIOs will need to be front and centre in providing advice to policymaking bodies and working with industry experts who can consult on options and impacts of these technology trends, advises Rick Howard of Gartner.