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News

  • The mobile-enabled enterprise: Are we there yet?

    Modern mobile technology may have been born with the first iPhone, a quintessential consumer device, but it wasn't long before the business possibilities began to emerge. Fast forward to today, and it's difficult to find a company that hasn't embraced phones and tablets for its employees to some degree.

    Written by Katherine Noyes11 April 15 10:42
  • Salesforce gives Service Cloud a shot of data science

    Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce's CRM platform is no exception. Barely a week after adding a new predictive decision-making feature to its Marketing Cloud, it's now added a new Intelligence Engine for Salesforce Service Cloud that's designed to improve how service reps interact with customers.

    Written by Katherine Noyes10 March 15 04:29
  • Hillary Clinton: Social media is no match for real-world interactions

    Former US Secretary of State, Hillary Clinton, sees value in social media and other technologies as tools for connecting people, but she feels their impact pales in comparison to in-person meetings when it comes to solving society's biggest problems.

    Written by Zach Miners15 Oct. 14 07:10
  • 13 tips to get business teams to use your CRM system

    Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that expensive new CRM system.

    Written by Jennifer Lonoff Schiff27 March 13 13:15
  • Oracle buys RightNow for about US$1.5 billion

    Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, the companies have announced. The deal is expected to close late this year or in early 2012.

    Written by Chris Kanaracus22 Oct. 11 22:00
  • Microsoft turns up the heat on Salesforce.com, Oracle

    Microsoft announced Monday that its Dynamics CRM Online software is now available in 40 markets around the world, bringing it in closer competition with Salesforce.com and Oracle's CRM on Demand.

    Written by Chris Kanaracus18 Jan. 11 04:01
  • Six areas to watch out after rolling out Salesforce.com

    By now, most organisations have used some sort of a SaaS application, so there's familiarity with the basics of hosted software. But CRM applications are by their nature much more likely to be integrated with other business-critical applications, either behind your firewall or in hosted data centers, so they present some new challenges. Furthermore, applications with really rich web-services APIs (such as Salesforce CRM) can surface operational, policy, and process issues in your IT organisation.
    Given all this change, where should you as CIO concentrate after rollout? Here's some practical advice. While much of this article applies to any SaaS CRM system, we've focused here on the specifics of Salesforce.com.

    Written by David Taber23 June 09 22:00
  • Why is Office online taking so long?

    The announcement earlier this week that Microsoft would offer fully web-based versions of SharePoint and Exchange brought the software giant further into the fold of hosted application providers, allowing it to compete with competitors new (Salesforce.com, Google) and old (IBM). But for Microsoft, even after the launch, some questions remained.
    The big one: Why will a fully web-based version of Microsoft Office not hit the browser until late 2009? Also, how will the emergence of hosted applications affect the company's business model, which garners a good chunk of its revenue from the high margins of installed, on-premise software?

    Written by C.G. Lynch19 Nov. 08 22:00