Doing business with Rich Chetwynd of ThisData: Startups, security and skiing
The best advice he has received? 'Listen,' says the CEO of security company ThisData.
The best advice he has received? 'Listen,' says the CEO of security company ThisData.
A Victoria University of Wellington forum distils key lessons for enterprises, IT managers, and their teams on how to respond to the accelerated pace of IT change.
But Oracle and Salesforce are increasingly moving to the top space, reports Ovum
Modern mobile technology may have been born with the first iPhone, a quintessential consumer device, but it wasn't long before the business possibilities began to emerge. Fast forward to today, and it's difficult to find a company that hasn't embraced phones and tablets for its employees to some degree.
It's coming up on two years since Salesforce acquired Pardot, and on Thursday the company enriched its resulting Sales Cloud B2B marketing-automation product with two new key capabilities.
“The momentum that has been built up at AWS and Microsoft is particularly impressive."
Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce's CRM platform is no exception. Barely a week after adding a new predictive decision-making feature to its Marketing Cloud, it's now added a new Intelligence Engine for Salesforce Service Cloud that's designed to improve how service reps interact with customers.
New service provides additional protection against data loss as organisations adopt software as a service applications.
Former US Secretary of State, Hillary Clinton, sees value in social media and other technologies as tools for connecting people, but she feels their impact pales in comparison to in-person meetings when it comes to solving society's biggest problems.
Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that expensive new CRM system.
Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, the companies have announced. The deal is expected to close late this year or in early 2012.
Microsoft announced Monday that its Dynamics CRM Online software is now available in 40 markets around the world, bringing it in closer competition with Salesforce.com and Oracle's CRM on Demand.
By now, most organisations have used some sort of a SaaS application, so there's familiarity with the basics of hosted software. But CRM applications are by their nature much more likely to be integrated with other business-critical applications, either behind your firewall or in hosted data centers, so they present some new challenges. Furthermore, applications with really rich web-services APIs (such as Salesforce CRM) can surface operational, policy, and process issues in your IT organisation.
Given all this change, where should you as CIO concentrate after rollout? Here's some practical advice. While much of this article applies to any SaaS CRM system, we've focused here on the specifics of Salesforce.com.
The announcement earlier this week that Microsoft would offer fully web-based versions of SharePoint and Exchange brought the software giant further into the fold of hosted application providers, allowing it to compete with competitors new (Salesforce.com, Google) and old (IBM). But for Microsoft, even after the launch, some questions remained.
The big one: Why will a fully web-based version of Microsoft Office not hit the browser until late 2009? Also, how will the emergence of hosted applications affect the company's business model, which garners a good chunk of its revenue from the high margins of installed, on-premise software?