Smart technology such as temperature sensors help Udder Ventures keep freezers at its Ben & Jerry's franchises running and prevent ice cream meltdowns
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When Home Depot and Target experienced large-scale security breaches on payment systems in 2014, it hit those top retailers hard: Criminals stole millions of consumers' debit and credit card data; the companies lost hundreds of millions of dollars in fines and lost sales; and their brand reputations suffered.
Amazon's ambitious plan to use flying drones to deliver packages is far-fetched, but not just because of technology limitations or air traffic regulations. Amazon's fulfillment center network, as it stands now, is too limited to serve even a tiny fraction of the U.S. in the method described by CEO Jeff Bezos.
To win in the new world of omnichannel retail, CIOs will need to focus on the customer experience and collaborate in the C-suite .