Type your search and hit enter

reputation - News, Features, and Slideshows

News about reputation
  • 4 mistakes to avoid when your business gets bashed online

    When your company's products or services get attacked on a social network or a customer review site, don't go with your first instinct. Instead of lashing out or ignoring it completely, take a measured response and avoid these common mistakes.

    Written by Tom Kaneshige05 Feb. 14 11:45

Whitepapers about reputation

  • The Power of Transformational Knowledge

    Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.

  • How to Socially Enable Your Contact Centre