‘Now is the time to position your firm as a privacy champion’
Now is the time to work with your CISO to reframe cybersecurity and privacy as more than cost reduction, and to position the firm as a privacy champion
reputation - News, Features, and Slideshows
News about reputation
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4 mistakes to avoid when your business gets bashed online
When your company's products or services get attacked on a social network or a customer review site, don't go with your first instinct. Instead of lashing out or ignoring it completely, take a measured response and avoid these common mistakes.
Whitepapers about reputation
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The Power of Transformational Knowledge
Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.
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How to Socially Enable Your Contact Centre