The future of mobility: Are we asking the right questions?
The shape of the future is discernible if we can find the relevant patterns.
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News about new technology
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Where is technology leading us?
It is time to address technology driven narcissism and isolation.
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In Pictures: Drones behaving badly
Technical advances -- and questionable use -- are fast accelerating the need for policies regarding the unmanned future of our skies
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ASB’s high tech office breaks workplace traditions
ASB’s new head office environment means employees can work anywhere, with the device of their choice, and printers are often on respite. CIO New Zealand takes a tour of North Wharf in Auckland’s Wynyard Quarter.
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Test and test again: The lesson from Windows 8.1's bumpy rollout
That's good advice for Microsoft, developers, hardware partners and customers.
Features about new technology
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CRM: Obstacles and opportunities
CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a strategic process that will help you better understand your customers’ needs and how you can meet those needs and enhance your bottom line at the same time. This strategy depends on bringing together lots of pieces of information about customers and market trends so you can sell and market your products and services more effectively.
What is the goal of CRM?