Digital business professionals focus on building experiences for a handful of well-established devices and channels, but many are ignoring or are only slowly developing experiences on emerging devices and third-party platforms.
multi-channel - News, Features, and Slideshows
Advanced analytic capabilities key to capitalising on revenue opportunities from Internet of Things.
Whitepapers about multi-channel
This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.