AskNicely gets $6.7M funding and launches world-first mobile platform
Kiwi software uses real-time customer feedback to fuel business growth
Kiwi software uses real-time customer feedback to fuel business growth
Jetstar’s tech chief, Claudine Ogilvie speaks to CIO Australia about the low-cost airline’s evolving IT strategy.
Jetstar’s new CIO Grainne Kearns has been planning for an IT transformation to optimise the budget airline's current technologies and look at ways of innovating through new technologies.
ANZ airline Jetstar is aiming to improve its customer service with a new mobile application. Customers can buy a fare or change their booking at the airline’s website via their 3G phone.
Jetstar CEO Bruce Buchanan says the application will be a valuable tool for passengers who seek flexibility in how they book travel.
The global financial crisis has been hard on may industry sectors, but arguably few are doing it as tough as the airline industry.
A systems failure that caused mayhem for passengers and call centre staff at low-cost airline Jetstar on Monday night has been blamed on problems at Accenture's online travel technology subsidiary, Navitaire.
The outage, which is understood to have been caused by Navitaire's Open Skies product, has forced the airline to forgo fees that are usually levied on passengers who opt to change their flight times after they have booked online.