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News

  • New Jetstar CIO plans IT transformation

    Jetstar’s new CIO Grainne Kearns has been planning for an IT transformation to optimise the budget airline's current technologies and look at ways of innovating through new technologies.

    Written by Rebecca Merrett25 March 14 05:00
  • Jetstar customers upgraded to mobile booking

    ANZ airline Jetstar is aiming to improve its customer service with a new mobile application. Customers can buy a fare or change their booking at the airline’s website via their 3G phone.
    Jetstar CEO Bruce Buchanan says the application will be a valuable tool for passengers who seek flexibility in how they book travel.

    Written by CIO New Zealand staff06 Sept. 09 22:00
  • System failure clips fees

    A systems failure that caused mayhem for passengers and call centre staff at low-cost airline Jetstar on Monday night has been blamed on problems at Accenture's online travel technology subsidiary, Navitaire.
    The outage, which is understood to have been caused by Navitaire's Open Skies product, has forced the airline to forgo fees that are usually levied on passengers who opt to change their flight times after they have booked online.

    Written by Julian Bajkowski14 Jan. 08 22:00