‘Invisible IT’ gets ugly
Forrester says ‘invisible IT’ comes in two forms – shadow IT systems implemented in business units outside of IT’s sight; and the unplanned, untracked and unmanaged requests of IT.
Invisible IT results from a lack of process and discipline by both IT and end users when it comes to requesting and providing IT resources, notes analyst Craig Symons in a recent Forrester report. By extending IT governance beyond strategic requests to tactical requests, through service portfolio management and a service catalogue, IT can ensure all its efforts are tracked and managed, bringing a clear picture of IT demand.