interactive intelligence - News, Features, and Slideshows

• Doing business with Brendan Maree of Interactive Intelligence

  The senior vice president, ANZ and Japan, for Interactive Intelligence, talks about building great teams and working with ‘star-power customers’.
  

• Boost for NZ business as Datacom locks in Interactive Intelligence deal

  Strategic partnership designed to improve infrastructure, experience and tools available to contact centres across Australia and New Zealand.

Whitepapers about interactive intelligence

• 

  Evolve your customer engagement: Deliver customer service excellence through customer engagement hubs

  When dealing with companies, the customer will always choose what they perceive to be the simplest & most effective channel through which to communicate — even if this is not the case. The challenge is that multichannel communication requires an omnichannel strategy. To put the customer at the heart of operations, elevating the contact centre to customer engagement hub is essential. This white paper looks at how to transform the Contact Centre into a Customer Engagement Hub