Doing business with Darren Leahy of Westbourne IT
The chief operations officer of Irish company Westbourne IT on how disruptive technologies allow him to run global operations from Auckland.
helpdesk - News, Features, and Slideshows
Features about helpdesk
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How Gamification Makes Customer Service Fun
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
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Prices for outsourced desktop support drop
Prices for outsourced desktop support have been decreasing steadily over the last three to four years, but some recent rock-bottom deals may be too good to be true.
Whitepapers about helpdesk
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How to select the right remote support tool
With increased mobility in the workforce, the market for remote support solutions has increased by 35% in the last year and as demand for these solutions increases, so do the options for service providers. <p> This whitepaper provides key features an IT decision maker should look for when selecting a remote support solution such as core functionality, usability, customisation, security, scalability and deployment model.