Tech and trust will be top drivers for customer loyalty in 2030 - study
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
Suddenly, we’re looking at voice-first everything — including the voice-first workplace
The shape of the future is discernible if we can find the relevant patterns.
Robin Johansen on why CIOs should prepare for the impact of political and economic developments across the globe.
Martin Catterall of HW Richardson Group is open and eager for disruptive technologies in the transport industry, while remaining focused on current operations.
LinkedIn is a key tool for establishing your brand as an executive, but is your LinkedIn profile having the impact you want? Here are four easy ways to strengthen your executive brand on LinkedIn.
Few tech organisations are integrated with their CX peers, and many don’t even have a close working relationship, reports Forrester
Frances Valintine is 2017 Flying Kiwi
As the Internet of Things evolves, CIOs are discovering that it is not an endgame, rather a beginning.
Nearly half of all SMEs expect to see significant disruption in the next 10 years, but majority adopt a ‘wait and see approach’, reports MYOB.
We appear to be on the verge of segregating society into haves and have nots again, and arguably - on the basis of people’s accents. Just ask Alexa, posits Vaughan Robertson.
We all need to dispel the assumption that change is transitory, writes 'change junkie' Vaughan Robertson.
Futurist Simon Raik-Allen on a basic, but incredibly powerful step to take in the digital era.
“It’s going to give rise to a whole range of new industries that we’re only just starting to imagine the possibilities for.”
I believe that Disney is one of the smartest, most customer-centric corporate organisations in the world…but this paragon of service might well be under threat.