Customise your ERP or adapt to it? What's your strategy?
If your enterprise has customised your mission-critical ERP systems over the years, your future upgrades will likely be more troublesome and terrifying because the changes can conflict with the patches. On the other hand, if you are running out-of-the-box ERP with little customisation, maybe you're not getting all the important features your business needs.
So what's a CIO to do? And how do you figure out what to do next if upgrades or replacement are looming in your future?