Forrester's 2017 forecast: ‘Businesses under attack not by competitors, but from customers’
It will be a 'year of action', according to Forrester analysts as they weigh in on the trends to prepare for in 2017.
It will be a 'year of action', according to Forrester analysts as they weigh in on the trends to prepare for in 2017.
“Empowered customers are forcing the hand of virtually every industry, and business leaders must respond to these changes head-on.”