customer focused cio - News, Features, and Slideshows

News about customer focused cio
  • What is a Net Promoter Score (NPS)? A guide for CIOs

    To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

    Written by Sarah K. White18 July 18 06:46
  • Glitz, glamour and ... geeks?

    ''Information technology is a critically important component in running a modern casino," observes Nicolas Pechet, strategy director of business intelligence consultancy Fusion Consulting. "From security through to CRM and room inventory management, IT touches virtually every aspect of a casino's operations."
    With competition in the gaming industry intensifying, IT is going to become more important than ever in the workings, not only of casinos, but of the entertainment resorts that are being built around new generation gaming developments.

    Written by Susan Tsang19 Aug. 08 22:00