‘Technology is changing so rapidly and is so broad now, we need to make sure that we are working with our colleagues and customers in a way that helps them understand these changes’
In Australia, businesses lose on average between 6-8% of customers every year. Customer churn has become a big deal. Not only does it stall growth, the costs of acquiring new customers is 5 times more expensive than retaining existing ones. Download this discussion paper to discover how you can avoid losing customers and increase profits by up to 95%.