What I learned from being ‘customer zero’
Julie Canepa, CIO Australia and New Zealand at Cisco, on why today’s ICT teams need to become ‘customer and outcome obsessed’ and co-innovate with the business
Julie Canepa, CIO Australia and New Zealand at Cisco, on why today’s ICT teams need to become ‘customer and outcome obsessed’ and co-innovate with the business
“I am inspired by the desire and commitment of ASB to innovate at pace to achieve better outcomes for our customers,” says David Bullock, who has also held executive roles in BNZ and Yahoo.
Should you be on the bleeding edge, a fast follower or on watching brief? What I learned from managing complex projects over the past two decades.
AWS CEO Andy Jassy says the cloud has gone from becoming the new normal to being the source of unprecedented abilities to transform the business.
The managing director for AT&T mentors disadvantaged youths: “Adversity doesn’t have to be a barrier to success.”
In the competitive consumer market, a 10% increase in customer retention levels will create 30% increase in value for a company. Find out how companies that adopt a customer-centric culture can attract both client and employee loyalty and learn all about the 6 D’s that fosters this culture.