Salesforce has agreed to buy US-Israeli software developer ClickSoftware for US$1.35 billion in cash and shares, in a bid to accelerate growth of its cloud-based products to manage customer service operations.
People now use the likes of AirBnB, Uber and Amazon as benchmarks for service and innovation - so how can organisations meet this shift in customer expectations? Two speakers at a CIO leaders’ luncheon share pointers.
Speakers talk about the different paths organisations are taking on the way to become digital businesses, in this CIO luncheon sponsored by ClickSoftware (Photos by Jason Creaghan).
