To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.
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More organisations focusing on measuring ROI on their CX projects, reports Gartner
Pointers from Vince Warnock of Cigna NZ, who was recently named one of the top ‘fearless marketers’ in the world