Z Energy trials NZ’s first virtual fuel tank
Customers can store fuel virtually until it’s needed, and share access to their tank with up to five people
chief customer officer - News, Features, and Slideshows
News
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Vodafone launches first X-Squad for customers
These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.
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What avatars can teach us about being human
There are three critical questions organisations need to answer when deploying digital tools, says Liz Maguire of ANZ, based on their experience with the launch of their digital assistant ‘Jamie’
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Nisha Clark is new technology chief at Downer
Starts new role in March
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What is a Net Promoter Score (NPS)? A guide for CIOs
To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.
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Machine learning - just how predictable are we?
More importantly, what ethical considerations should be applied when using data and algorithms to target consumers?
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The government CIO agenda: Help appoint a chief citizen experience officer
There have been counterparts in the private sector for years - the chief customer officer, says Gartner research director Rick Holgate.
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From network engineer to head of customer voice
Ian Jackman details his role at Bendigo & Adelaide Bank
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What ANZ customers want: Improve digital services, but ‘retain the human element'
Digital opens the door to new customers, but a human touch and personalised service is key to loyal and ongoing customer relationships, reports Verint.