Tech and trust will be top drivers for customer loyalty in 2030 - study
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
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The power of data, digital and diversity: Insights from a CDO
Dave Scullin of Ballance Agri-Nutrients outlines the table stakes for today’s ICT chiefs as organisations transform for the digital era
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What avatars can teach us about being human
There are three critical questions organisations need to answer when deploying digital tools, says Liz Maguire of ANZ, based on their experience with the launch of their digital assistant ‘Jamie’
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Spark launches cloud contact centre on AWS
Spark has launched a cloud contact centre service from Genesys that combines inbound and outbound calling, email, web chat, social media and fax and that enables a single view of customer interactions across all these channels.