The top 5 technologies to deliver a unified CX
The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.
The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.
Not every airline has the cash or inclination to compete with tech giants like Amazon. But some are looking at partnerships
There are three critical questions organisations need to answer when deploying digital tools, says Liz Maguire of ANZ, based on their experience with the launch of their digital assistant ‘Jamie’
Amazon would market the free music service through its voice-activated Echo speakers, a Billboard report said on Friday, adding that it could become available as early as this week.
The yet to be named AI-powered digital human is believed to be a world-first for a health insurer
Misuse of data could compromise privacy or individual rights, prompt incorrect decisions or a misapplication of skills and, ultimately, drive a very consequential loss of employee trust in the organisation, writes Ben Morgan of Accenture Interactive NZ
Patrick Kuiper, information technology and digital director at Smith&Smith, talks about taking a SaaS first approach, the nuances of vendor management and experimenting with emerging technologies in the era of rapid change.
We’re fast entering a world in which computers can see, understand and react - and the possibilities are endless, writes FaceMe lead scientist, Dr Jason Catchpole
How less developed companies are falling for the AI fad so they can persuade others that they are innovating
Suddenly, we’re looking at voice-first everything — including the voice-first workplace
Digital business professionals focus on building experiences for a handful of well-established devices and channels, but many are ignoring or are only slowly developing experiences on emerging devices and third-party platforms.
Dexibit CEO Angie Judge talk about using the cloud to power business transformation.
Everybody expects voice tech and virtual assistants like Google Assistant, Alexa and Cortana to make a big splash in the enterprise. Here's what to expect.
Moving core platforms to the cloud was a critical step, but the energy firm did this in tandem with a shift in culture and mindset on new ways of working.
The first step is to remove any roadblocks standing between the status quo and new ideas, writes Dan Young of Xero.