Queenstown Airport aims to provide ‘unrivalled airport experience’ with ICT upgrade
‘Our ultimate vision is for passengers to simply walk through the airport unencumbered’
‘Our ultimate vision is for passengers to simply walk through the airport unencumbered’
Along with the imminent opening of its upgraded and expanded international terminal, Sydney Airport now has a new business analysis system, one that allows its management to understand much more than just the comings and goings of passengers.
The new system has given the business a better understanding of customer needs and preferences and will help to grow revenue not just for the corporation, but for the 500 other businesses operating at the airport.
Mention the term supply chain management (SCM) and many people will start to think of manufacturing industries — the phrase may evoke visions of just-in-time inventory techniques or cost-efficient raw materials purchasing.
But Auckland Airport provides an example of how supply chain management systems can be just as relevant to service-based industries.