Air New Zealand - News, Features, and Slideshows

News

• CIO Upfront: Past experience may not prepare today's businesses for a digital future

  But they can get pointers from the established business framework by Michael Porter to explore how digital technologies are influencing competitive business forces.

• Air New Zealand deploys Boxever predictive marketing tool

  System will provide real-time recommendations, one to one offers and messages across channels and call centres.

• Simon Pomeroy of Westpac NZ: Inside the digital suite

  A background in human resources led Simon Pomeroy to one of the most in demand executive roles today. He lifts the lid on what it is like to be chief digital officer in one of the largest enterprises in New Zealand, and in a very competitive sector.
  

• CIO to CEO: Career advice from Rob Fyfe

  ‘The CIO can be an incredibly powerful position’ – the relentless pressures of the job are also opportunities to forge a great career and help the organisation outrank the competition.

• Air New Zealand intranet named top 10 by Nielsen Norman Group

  Korunet, relaunched in 2013, is main communication channel for the airline’s 11,000 staff working across multiple geographical locations.
  

• Chris Pope of Air New Zealand: Church organiser to ICT leader

  “You need to know how to lead people and communicate effectively…technical skills will only get you so far,” says Chris Pope, PMO manager at Air New Zealand.

• Kiwibank: Taking a different approach to a business process

  The bank’s head of customer experience, Anand Ranchord, talks about his approach to business process when tasked to create a new mobile app for home loans.

• The view from the trenches: ISACA Forum

  Four New Zealand CIOs talk about key issues their teams are facing, and the new areas ICT is working on.

• CIO-plus: Air New Zealand CIO Julia Raue’s top tips for developing mobile apps

  Phablets, mobile apps and preparing for the digital world – a roundup of news, reviews and trends for business technology leaders.
  

• Air New Zealand takes off with new mobile app

  “We recognise our customers want access to information anywhere, any time, on their choice of device,” says CIO Julia Raue.

• Rethinking the worst case

  How have business continuity strategies evolved in the new technology landscape of cloud and virtualisation? A panel of CIOs share their insights, and how they managed the raft of incidents impacting New Zealand enterprises in the past year.

• In pictures: CIO Leaders' Luncheon featuring Rob Fyfe: Insights from a CEO-plus on customer engagement

  Rob Fyfe spoke this week at a CIO Leaders’ Luncheon in Auckland organised by CIO New Zealand magazine.

• CEO-plus

  For Rob Fyfe, innovation and risk management go hand in hand, and he shares how this was demonstrated during his term as CIO and then chief executive at Air New Zealand.
  

• Reverse auctions a win-win, says Air New Zealand

  Air New Zealand's reverse auctions started only a couple of months ago but the company has already seen the benefits of the new system. Built as part of its Grabaseat brand, the reverse auctions now have their own website and grant customers new flight deals every 15 minutes.

• Air New Zealand extends contract with IBM

  IBM and Air New Zealand have signed a deal to extend its longstanding relationship for five more years. IBM will continue to provide business and technology services to support the airline’s expanding global business despite the bad turn the relationship between the two companies took last year when a mainframe crash crippled services and disrupted thousands of passengers.
  In October last year, Air New Zealand chief executive Rob Fyfe lashed out at IBM in an internal email. Air New Zealand CIO Julia Raue later said the disruption was casued by "unclean" shutdown of systems for UPS maintenance. When the systems were re-started data corruption and reboot issues were experienced across various platforms.