Discover how technology streamlines customer service management for internal teams & improves user experience for customers.

10 ways technology can accelerate your business

10 ways technology can accelerate your business

Today’s commercial landscape is increasingly competitive. Many organisations are using technology to keep up.

Businesses need to tighten up their processes and be as efficient and effective as possible. They’re looking to technology to help achieve this goal. In doing so, they’re realising the benefits of streamlined processes that connect various areas of an organisation.

This is a common issue that organisations face: Data that isn't centralised, meaning systems don't work in sync. Disconnected systems, manual processes and multiple customer touchpoints make efficient management challenging.

You can use technology to streamline many factors in a business. But with technology changing constantly, it's a chore to keep up and adapt accordingly. You need technology that you can trust to be flexible and work with new systems as they emerge.

So, how do you solve this situation?

The solution to these operational management problems is to implement a proven technology solution like Microsoft Dynamics 365 that connects multiple functions of your business into one and streamlines your business processes.

Dynamics 365 works by connecting and streamlining areas like sales, customer service, finance and operations, project service automation, marketing and customer insights. You can start with the features you need most, connect existing apps, integrate artificial intelligence, and only add more functions as needed.

Here are 10 ways Dynamics 365 can benefit your organisation:

 1. Streamline your customer acquisition and service process

From marketing and lead nurturing to sales closing and post-sales activities, Dynamics 365 streamlines the whole process so that you can earn customers for life.

 2. Centralise your data

Data collected is centralised in a single interface by integrating various apps, cloud services and external sources. The sources include email marketing, web pages, surveys, accounting databases and more.

 3. Increase efficiency

Manual tasks will be replaced by automated processes that flow through from the beginning of the customer acquisition process. In every step of the business process, data will be integrated and processed for efficiency in the steps that follow.

 4. Lower costs

Eliminate the high cost of manual inputs and other analogue business processes. Dynamics 365 provides a cost-effective business environment that is easily adaptable to changing requirements.

 5. Be mobile

As a cloud-based service, Dynamics 365 can be reachable anywhere at any time via the Internet. This allows for remote and distributed teams to work efficiently worldwide, and gives you the ability to access the information you need, wherever you need it.

 6. Integrate with Office 365

Dynamics 365 comes with native integration with Power BI and Microsoft Office 365, which includes Word, Excel, PowerPoint, Outlook, Publisher, Access and OneNote.

 7. Integrate with popular non-Microsoft business apps

Dynamics 365 is designed for compatibility and integration with your favourite business apps that manage accounting databases, email marketing, surveys and more.

 8. Get data-driven insights

Real-time reporting across various key performance indicators with Power BI dashboards and visualisations provides in-depth data-driven insights powered by Microsoft artificial intelligence.

 9. Adapt to CRM and business processes

Dynamics 365 can be easily adapted and scaled to any business or industry to manage internal and external relationships and processes. This includes marketing, sales, customer service, project service, finance, operations, customer insights and talent management.

 10. Be safe and secure

Your data is safe with the experienced Microsoft team, using data encryption and Transport Layer Security (TLS). They are committed to constantly reviewing their security practices to be relevant. This means your data is always protected by the most up-to-date solution. 

Ready to find a partner who can accelerate your business with Dynamics 365? Discover how Datacom’s industry leading team can help you.

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