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Stories by CIO New Zealand
Asia Pacific continues to be a hotbed for the innovative adoption and use of technology as numerous markets flourish thanks to increasing domestic demand, rapid modernisation, and financial strength, says Ovum.
The research and advisory services firm identifies the multiple trends that it expects to shape the landscape and direction of IT across the region.
IronKey is a personal security device designed to protect data, passwords and online identity on any computer, providing hardware encryption and malware defences. For details, please visit CIO New Zealand Facebook.
Land Information New Zealand (LINZ) has selected Datacom to deliver its outsourced IT services from April 2011.
The news comes as LINZ announces its appointment of Russell Turner of MetService, as its chief information officer starting in the New Year.
Land Information New Zealand (LINZ) has appointed Russell Turner to the position of chief information officer.
Turner joins LINZ from the MetService, where he is currently the CIO and a member of MetService's executive team.
David Webster will assume the top role for EMC South East Asia (SEA) while continuing to lead the EMC business in ANZ.
In this extended role Webster, who will move on from his current role as ANZ president, will drive growth and operational performance across both the ANZ and SEA regions.
Renaissance announced today the launch of its 24/7 call centre service for business and consumer customers.
The new service is based on Onehunga and will provide technology support, as well as operational, project and development services to New Zealand businesses.
According to James Cowie, Renaissance’s Chief Services Officer, over the past few years, there have been an increasing number of support calls coming through outside of the traditional 9 to 5 workday. “With New Zealand being such an export led economy, we are seeing more businesses operate into the evenings to take account of geographical time differences” says Cowie.
Prior to this launch, Renaissance provided customers with 0800 numbers for difference specialities and only available during working hours. The new number is 0800 4 YOOBEE (0800 4 966 233), named after Renaissance’s new creative brand, means that all the previous numbers have been rolled into one and the services will be available 24/7.
Renaissance’s contact centre receives an average of 600 calls a day and, according to Cowie, customer satisfaction has risen to 90% since the new service was put in place.
Renaissance has also announced the opening of a clean-room for repairing high definition displays.
“Even the most minute dust spec, when back-lit, provides an annoying spot on the screen when viewed by a customer. Therefore we have to spend a lot of time ensuring we meet the highest standards of screen repair. This facility has also had the benefit of cutting our repair time down by 80%, which frees up our specialists to further help our customers in other areas, and supporting our customers is what we are all about, “ adds Cowie.
Christchurch-based Enable Networks has announced an after tax profit growth of 235% compared to normalised profit in the previous year. The figure was announced at the company’s annual general meeting on Tuesday.
Enable recorded a net profit after tax of $448,000 in its third year in business, compared with a normalised profit of $192,000 in the previous year. The company says that the growth was driven by increasing demand from customers and channel partners, as well as extensive coverage and new products.
Managers, professionals and technical staff are in short supply as the country emerges from the global recession, according to a local human resources firm.
These are the findings of an interim study by Clarian Human Resources, which is a follow up to the Great New Zealand Employment Survey (GNZES) it conducted in late 2009.
CIO has a copy each of the following books to give away, courtesy of John Wiley & Sons Australia.
Still Surprised: A Memoir of a Life in Leadership by Warren Bennis who is an American scholar and organisational consultant, and an expert in the field of leadership. Bennis is the author of 27 books. and his life and career have traversed eight decades of experience with tumultuous episodes of recent history – from a Jewish child in a gentile town in the US in the 1930s, a young army recruit in the Battle of the Bulge to a college student in the one of the first progressive precursors to the civil rights movement to a patient undergoing daily psychoanalysis for five years, and later a university provost during the protests over the US involvement in the Vietnam war.
A large manufacturing company, a hotel chain and a boutique coffin maker are among the finalists in this year’s Sustainable 60 Awards.
Sponsored by HSBC and Ricoh, the awards reward businesses for their commitment to sustainability. The categories include strategy and governance, workplace, marketplace environment and community. The winners will be announced at a cocktail function in Auckland on 1st December 2010.
CIO has two tickets, each worth $295, to give away to business motivation event TIME (Train, Inspire, Motivate, Empower) being held at Auckland's Ellerslie Event Centre on Friday, October 29.
This year's event features speakers such as Haiming Jiang and Gabriel Bradly who will talk on ‘10 DIY tips to get your business on the first page of Google’; and Rachel Goodchild, who will talk about ‘Confessions of a social media addict’. See the whole lineup of speakers at www.timeconvention.co.nz.
The Auckland Regional Transport Authority (ARTA) has gone live with SAP BusinessObjects BI reporting and analysis tools, for reporting on the business performance of bus operators in the region.
“We are already seeing hard benefits in cost savings due to the much shorter time it takes to develop reports, including scheduled weekly and monthly reports,” says IT manager Roger Jones. “It has definitely paid for itself in business terms.”
Land Information New Zealand (LINZ) and National Institute of Water & Atmosphere (NIWA) have launched a web portal providing free public access to data gathered by the Bay of Islands Ocean Survey 20/20 project.
"The portal will be an important resource for future management of the Bay of Islands,” says LINZ policy manager Richard O’Reilly.
Coca-Cola Amatil (CCA) CIO Donna Wright is to join Microsoft New Zealand as services director.
Her core responsibility will be to oversee all activities relating to the services business, including consulting and premier support groups.