Stories by Chris Kanaracus

Philadelphia uses Salesforce.com for upgraded 311 system

Philadelphia is set to use a slew of Salesforce.com technologies in order to create a next-generation version of its 311 system for public information and citizen reporting of nonemergency situations around the city.

Written by Chris Kanaracus15 Aug. 14 06:04

Oracle E-Business Suite upgrade points to its Fusion dilemma

Oracle has pushed out a major update to its E-Business Suite of applications, in a move that underscores the company's challenge of meeting customer needs while also persuading them to adopt its next-generation Fusion cloud software.

Written by Chris Kanaracus14 Aug. 14 04:36

Oracle slaps Oregon with a lawsuit over troubled Obamacare website

Oracle has sued Oregon for breach of contract, seeking more than US$20 million in fees the state is withholding for its work on Cover Oregon, a troubled insurance exchange website developed as part of President Barack Obama's health care policy overhaul.

Written by Chris Kanaracus12 Aug. 14 04:13

Salesforce.com sees the future of customer support in video

Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone.

Written by Chris Kanaracus05 Aug. 14 22:03

Hewlett-Packard slams ex-Autonomy exec, says it will sue

Hewlett-Packard has fired back at a former Autonomy executive who is attempting to block the settlement of a number of shareholder lawsuits filed over HP's disastrous acquisition of the infrastructure software vendor.

Written by Chris Kanaracus05 Aug. 14 04:53