A change agent and I.T. business builder
Waleed Hanafi, as a CIO, is an agent of change and definitely way more a businessman than a technician. When he came into the Global Refund Group, it did not have a specific IT department and he has since been focused on building one from the ground up.
Global Refund is an international supplier of financial services for the merchant market and its interactions with foreign customers. The Group now has local presence in 37 countries, with more than 200 international Cash Refund offices on four continents, supporting clients in Europe, Asia and the Americas.