Stories by Stephanie Overby

Analytics Project Wins New Business for Insurance Company

Until recently, the homeowners' insurance underwriting process at CIO 100 honoree Bankers Financial was relatively rudimentary. A potential customer called an agent. The agent asked seemingly endless, sometimes odd questions ("Does your dog bark? Is it ferocious?") to get a picture of the individual, the property and the potential risk.

Written by Stephanie Overby31 July 14 06:43

Social, Mobile, Analytics and Cloud Outsourcing Creates New Legal Risks

The convergence of social, mobile, analytics, and cloud technologies (SMAC) are complicating an already complex IT outsourcing value chain. But they're also creating new legal and compliance issues for companies reliant on third-party providers for SMAC-related services.

Written by Stephanie Overby25 July 14 23:09

6 IT Strategies to Stay Ahead of Data Center Trends

Automation, virtualization, cloud computing -- these technology trends are transforming the data center and enabling companies to lower costs, increase flexibility and improve reliability. However, these shifts require IT, and their outsourcing providers, to rethink traditional strategies.

Written by Stephanie Overby07 March 14 14:52

8 Tips to Deal With Liability When Outsourcing to Multiple IT Vendors

Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.

Written by Stephanie Overby21 Feb. 14 19:41

Are Rival Partnerships the Future of IT Outsourcing?

HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?

Written by Stephanie Overby23 Jan. 14 21:02

5 hybrid IT roles your business needs to succeed in 2014

This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.

Written by Stephanie Overby24 Jan. 14 13:48

How to Get Your Documents Under Control

An events-planning business moves from a time-consuming, manual process for creating documents to one that uses HP Relate templates.

Written by Stephanie Overby19 Dec. 13 13:48

Call Centers Suffer From Big Data Overload

Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

Written by Stephanie Overby02 Dec. 13 15:20

10 steps to ensure your IT outsourcing deal fails

The successful relationships share the same best practices while the failed arrangements are uniquely flawed. But, in fact, the most disappointing deals do share common characteristics.

Written by Stephanie Overby30 Sept. 13 05:38

Data scientists invade HR departments

The age of ‘trust me, this will work’ is over. HR is being held accountable to deliver business results. And the language of the business is analytics.

Written by Stephanie Overby28 Aug. 13 00:54