Inroads in mobile technologies have left no industry unspared. But only when internal and external users are included in mobility deployments do they become true business enablers, according to IT leaders at a CIO roundtable in Wellington.
Lukasz Zawilski, manager, strategy and architecture, business technology and information services, corporate services, Ministry for Primary Industries
Verdon Kelliher, enterprise director, Samsung NZ
Nick Rowney, director, The Imaginairium
Jon Cumming, CIO, Department of Corrections
Murray Wills, managing director, Maxsys
Tina Sutton, CIO, Ministry of Justice
Stephen Crombie, executive director, information, technology and systems, New Zealand Police
Matt O'Mara, Chief Information and Technology Officer, Central Agencies Shared Services, New Zealand Treasury
Kathryn McInteer, GM ICT Services, Ministry of Justice
Divina Paredes, editor, CIO New Zealand (moderator)
Mobile technologies have been dubbed as ‘game changers’ as their move towards enterprise, government, and small business space goes untrammelled.
No industry is spared as mobile and related technologies create new services and even entire businesses, raise staff and customer expectations, and provide new channels both for communications and commerce.
At a recent CIO roundtable in Wellington, a panel of ICT executives noted how these technologies become definitive business enablers when internal and external users are included in policies around devices and apps.
Here are highlights of the discussion:
Know thy setting
Kathryn McInteer, Ministry of Justice:
Before deploying mobility, we need to need to fully understand the requirements for the business, and how it will drive our business forward.
What springs to mind for me is being device agnostic, basically taking the device out of the equation and just making sure that content and informational services work no matter what device you're on...
You remove that problem from the customer so that they don't have to worry about what device, what kind of phone, what kind of tablet they're on; it just works.
You remove that problem from the customer so that they don't have to worry about what device, what kind of phone, what kind of tablet they're on; it just works.
Two phrases come to mind. One is ‘fit for purpose’ and the second is ‘strategy’.
Without a mobile strategy that whole channel becomes a disruptive channel. So you need to identify what are your key drivers. We are right in the middle of developing a mobile strategy for local government in the region, so we've been taking a regional perspective, rather than an individual council perspective.
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