The Kiwi retailer in the age of Industry 4.0
The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business
The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business
“I’s a fallacy that there isn’t opportunity in bricks and mortar retail,” says IMAGR CEO William Chomley
For every phone recycled with RE:Mobile, a donation will be made to local charity Sustainable Coastlines
Nola was created to help shoppers navigate the store and answer questions
“The hybrid environment provides elasticity, enabling us to scale its requirements up and down as required,” says David Lean, head of IT at the retail group.
With the continued growth of ecommerce and in-store comparison-shopping via mobile devices, it's become harder for many bricks-and-mortar retailers to get customers to make on-the-spot purchases. However, instead of seeing mobile and ecommerce as a threat, some savvy retailers have embraced the adage "if you can't beat them, join them."
Smart technology such as temperature sensors help Udder Ventures keep freezers at its Ben & Jerry's franchises running and prevent ice cream meltdowns
When Home Depot and Target experienced large-scale security breaches on payment systems in 2014, it hit those top retailers hard: Criminals stole millions of consumers' debit and credit card data; the companies lost hundreds of millions of dollars in fines and lost sales; and their brand reputations suffered.
Amazon's ambitious plan to use flying drones to deliver packages is far-fetched, but not just because of technology limitations or air traffic regulations. Amazon's fulfillment center network, as it stands now, is too limited to serve even a tiny fraction of the U.S. in the method described by CEO Jeff Bezos.
To win in the new world of omnichannel retail, CIOs will need to focus on the customer experience and collaborate in the C-suite .
Today’s customers can shop anywhere, anytime, using mobile devices, Amazon, and even social media. This has led to major changes in customer behaviour and now presents new challenges for traditional retailers to overcome. However, omnichannel analytics is helping retailers to rise above these challenges and improve their operations. This eBook discusses how retailers can utilise analytics to improve their customer service.