Tech and trust will be top drivers for customer loyalty in 2030 - study
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business
“I’s a fallacy that there isn’t opportunity in bricks and mortar retail,” says IMAGR CEO William Chomley
Foodstuffs New Zealand has built a new website for one of its major brands, New World, and says PAK’nSAVE will also launch its own site next month.
CEO Nick Grayston explains the retailer’s latest digital transformation initiative
TSB has implemented Temenos Infinity, a digital front office product, to accelerate customer growth by giving Kiwis the ability to join the bank via the easy–to-use, website application process.
‘Our ultimate vision is for passengers to simply walk through the airport unencumbered’
Survey reveals which Kiwi businesses meet the criteria
There are three critical questions organisations need to answer when deploying digital tools, says Liz Maguire of ANZ, based on their experience with the launch of their digital assistant ‘Jamie’
The top challenge? You simply can’t walk away from existing clients, existing services that they buy and the cash flow that they produce, while simultaneously repositioning yourself for the digital world
Ash Shah, Regional Property and Casualty CIO and Chief of Staff at AXA Asia, speaks about the adoption of self-service and omnichannel strategies in the insurance industry and how it can benefit from ecommerce businesses lessons.
Jason Delamore of Auckland Airport explains why his combined role works well in a highly complex, fast moving environment
Digital business professionals focus on building experiences for a handful of well-established devices and channels, but many are ignoring or are only slowly developing experiences on emerging devices and third-party platforms.
Cue Clothing CIO Shane Lenton on how to take on - and partner with - digital giants
‘Run it all from the cloud’ or ‘keep the old stuff working’ simply won’t cut it anymore and should be treated as red flags for any IT or store operations executive looking to thrive in the digital era, writes Nick East of Zynstra.