Data governance: The new competitive weapon of ‘torchbearer’ organisations
New Zealand and Australian firms, however, need to keep pace with their global peers in this area, according to IBM’s latest C-suite study
New Zealand and Australian firms, however, need to keep pace with their global peers in this area, according to IBM’s latest C-suite study
Some marketers’ ambitions have backfired, as consumers both directly and indirectly reject brands’ overtures, cautions Gartner
‘Aimee’, the AI-powered digital assistant, was developed with UneeQ
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.
The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business
“I’s a fallacy that there isn’t opportunity in bricks and mortar retail,” says IMAGR CEO William Chomley
Staccar, created by Christchurch-based software developer, Smudge, makes it easy to accurately visualise and customise in-store merchandising elements — such as drinks fridges, display units, signage and more — by virtually placing them in-situ on phone and tablet screens.
Nola was created to help shoppers navigate the store and answer questions
The Modern Workplace and Cloud for Good Awards are among the highly contested and sought-after categories
The announcements came at the company's biggest marketing event, where it unveils its top products for the year ahead.
Google, which is owned by Alphabet Inc, and its YouTube video service will pay US$170 million to settle allegations that it broke federal law by collecting personal information about children, the Federal Trade Commission said on Wednesday.
The "Pac" token is the world's first celebrity cryptocurrency
AI-powered model treads the digital runway at this year’s NZ Fashion Week
The social media site said if a user clears their off-Facebook activity, Facebook would remove the user's identifying information from the data that apps and websites choose to send.