Most CMOs will abandon personalisation efforts by 2025 - report
Some marketers’ ambitions have backfired, as consumers both directly and indirectly reject brands’ overtures, cautions Gartner
Some marketers’ ambitions have backfired, as consumers both directly and indirectly reject brands’ overtures, cautions Gartner
‘Aimee’, the AI-powered digital assistant, was developed with UneeQ
The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business
These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.
Digital society is emerging around us. It is the collection of people, organisations and things that are engaged in persistent digital interactions. What’s more, Internet-connected things and ambient artificial intelligence are gaining the ability to act on behalf of human customers. But what does CX (customer experience) even look like for a thing?
"It's better to have smaller groups of super engaged fanatical customers, than a lot of mildly interested customers," advises Marvin Liao, a partner at global seed venture capital firm 500 Startups.
Kordia Group CEO Scott Bartlett is taking a period of extended leave to focus on his health. This follows a recent diagnosis of multiple tumours on the brain, treatment for which is currently underway.
Superintendent Rob Cochrane, acting CIO at NZ Police, talks about innovative programmes being developed by cops and ICT teams working side by side
It’s a paradox that technology service providers are among the last companies going through digital transformation. The firms that gave us the technology to create the digital world are facing the need to transform themselves.
‘Focus on seemingly unsolvable problems and don’t stop until you succeed’
Proponents of this new technology say it's the only environmentally sustainable way to satisfy meat demand that the UN Food and Agriculture Organization expects to double between 2000 and 2050
“The containerisation service has allowed us to reduce our application development and release costs, as well as adopt more modern application development and support practices,” says NZ Customs CIO Mathew Black.
The KPMG global advisor talks about navigating geopolitics, driving cultural change and the most disruptive technology on the horizon
Microsoft’s ‘90s paperclip assistant taught us all about computer conversations -teachings you have to take into account when you design digital humans for a living, as FaceMe’s head of professional services, Simon Grieve, explains
Essentially, we’re rewarding farmers for using energy when no one else is, says James Magill, executive general manager, customer and innovation, at Genesis.