CIO and CMO - News, Features, and Slideshows

News

• Data governance: The new competitive weapon of ‘torchbearer’ organisations

  New Zealand and Australian firms, however, need to keep pace with their global peers in this area, according to IBM’s latest C-suite study

• Most CMOs will abandon personalisation efforts by 2025 - report

  Some marketers’ ambitions have backfired, as consumers both directly and indirectly reject brands’ overtures, cautions Gartner

• Digital human joins customer service team at Southern Cross Health Society

  ‘Aimee’, the AI-powered digital assistant, was developed with UneeQ

• Tech and trust will be top drivers for customer loyalty in 2030 - study

  In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?

• The top 5 technologies to deliver a unified CX

  The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.

• The Kiwi retailer in the age of Industry 4.0

  The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business

• US company acquires augmented reality system from Kiwi firm Smudge

  Staccar, created by Christchurch-based software developer, Smudge, makes it easy to accurately visualise and customise in-store merchandising elements — such as drinks fridges, display units, signage and more — by virtually placing them in-situ on phone and tablet screens.

• Meet the Microsoft NZ Partner Awards finalists

  The Modern Workplace and Cloud for Good Awards are among the highly contested and sought-after categories

• YouTube to pay US$170 million penalty for collecting data on kids

  Google, which is owned by Alphabet Inc, and its YouTube video service will pay US$170 million to settle allegations that it broke federal law by collecting personal information about children, the Federal Trade Commission said on Wednesday.

• Boxing champ Pacquiao launches his own crypto tokens

  The "Pac" token is the world's first celebrity cryptocurrency

• Meet the first Kiwi digital human fashion model

  AI-powered model treads the digital runway at this year’s NZ Fashion Week

• Who's tracking you? Facebook users to get more control over data

  The social media site said if a user clears their off-Facebook activity, Facebook would remove the user's identifying information from the data that apps and websites choose to send.

• A chance for Kiwi ICT innovators to stand out in Silicon Valley awards

  Disruptive tech innovators invited to enter Constellation Supernova awards - deadline is on July 12

• The 6 pillars of customer experience excellence to strive for: KPMG

  Survey reveals which Kiwi businesses meet the criteria

• The most successful CMOs solve data challenges: Qrious CEO Nathalie Morris

  The 2019 Mood of Marketing Report reveals key marketing characteristics of high growth Kiwi firms