CIO upfront: We need to chat about chatbots
Chatbot developers can differentiate themselves from the pack - using one of the most time-tested communication methods, writes Brodie Wooler of FaceMe
chatbots - News, Features, and Slideshows
News about chatbots
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Katja Forbes: AI is going to test your organisation’s trustworthiness
Setting clear expectations and building trustworthiness are two vital ingredients every organisation should be paying close attention to as they start to transform their customer approach using artificial intelligence (AI).
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CIO upfront: In praise of intelligent bots, not smart ones
If your chatbot replaces one kind of wasted time with another, or makes information harder to find, bin it. If it’s a decorative replacement for a checkout process, don’t build it, writes Ian Lurie of Portent
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Dell EMC's global CTO reveals 6 ‘big ideas’ on future of ICT industry
Dell EMC’s president and global CTO, John Roese, believes we’re in a “transitional phase” in the evolution of the IT industry.
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OK Computer? Ensuring safe and fair use of algorithms
The algorithms fundamental to artificial intelligence have huge potential to benefit business, government and society. But how can we ensure transparency and accountability when algorithms are used for important decision making? Frith Tweedie of EY writes about steps to help manage algorithmic risk in both the public and private sectors.
Whitepapers about chatbots
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LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.
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Conversational AI Solutions: The Happy Medium with Bold360